Dispute Resolution

We do it expertly, confidentially and at a fraction of the cost

Dispute Resolution

We do it expertly, confidentially and at a fraction of the cost

CODR is the expert online dispute resolution system – fast, efficient and built so you are in the driver’s seat.

→ How it works

→ Read more about online dispute resolution

→ Frequently asked questions

→ Get Started

How it works

Get in touch

Send in a brief description of your dispute or call us on 0800 CODR 00 (0800 2637 00) to discuss. We then provide you free information as to what dispute resolution method is best for you. We explain our terms and conditions and the likely costs.

We get agreement

If you agree, we (or you) approach the other party explaining the process and asking if they are interested in participating. Again we explain our terms and conditions and the likely costs to them.

We select the right expert and provide costs

We allocate you the best expert for your dispute and give you a price for the best way to resolve your issue. Once that’s accepted, we can start the process.

CODR helps you through the process

We help you through the resolution process using our software to enable online meetings, share documents and record agreements. We’ll get it sorted faster, cheaper and easier.

CODR suits people who want to get on with life, don’t want to spend a fortune on lawyers and don’t have time to spend months waiting for Courts.

The best types of disputes are ones which are quite simple in nature, between a small number of people. Property, relationship property, neighbourhood and contractual matters are good examples.

→ See the types of disputes CODR can help with

→ Frequently asked questions

→ Get started

If you have any questions, please email us or call us on 0800 CODR 00 (0800 2637 00)

Who’s using CODR?

John’s small business was owed $80,000 by a supplier who refused to pay on the basis they were unhappy with the service provided. The relationship broke down and lawyers were involved. One party was in Auckland and the other in the South Island. John got CODR involved and we convinced the supplier to take part in online mediation. CODR got one of its expert mediators involved, a mediation was scheduled within a few weeks and the parties settled at mediation. The mediator recorded their enforceable agreement online using CODR software and each party got a copy. John got paid a good part of the amount owing straight after the mediation. It cost John about $2,500 with CODR to resolve this issue. A fraction of the cost of going to court.

Margaret and Steve separated but could not agree on how their assets would be divided. They wanted an expert to decide but didn’t want to go to court. They approached CODR for help. CODR appointed an expert in relationship property to arbitrate (decide) their case. Each of them put evidence and submissions to the expert and had a video conference to discuss. The expert decided their case within a few months of it starting (time for the whole process and the decision). The decision was binding on both of them and could be enforced if they wished. Each paid about $5,000 to resolve this issue. This was about 10% of the cost of going to court and years quicker.

Who’s using CODR?

John’s small business was owed $80,000 by a supplier who refused to pay on the basis they were unhappy with the service provided. The relationship broke down and lawyers were involved. One party was in Auckland and the other in the South Island. John got CODR involved and we convinced the supplier to take part in online mediation. CODR got one of its expert mediators involved, a mediation was scheduled within a few weeks and the parties settled at mediation. The mediator recorded their enforceable agreement online using CODR software and each party got a copy. John got paid a good part of the amount owing straight after the mediation. It cost John about $2,500 with CODR to resolve this issue. A fraction of the cost of going to court.

Online Dispute Resolution

Online Dispute Resolution is a recognised international specialty that is growing in popularity. The EU and UK have begun to develop their own approaches to the fast and effective Online Dispute Resolution platform, while British Columbia has frequently used it with great success.

Types of disputes CODR can help with

Contract Disputes

A dispute about a contract will often be decided by an interpretation of the meaning of the words of the contract, in their relevant factual context.

Commercial Disputes

A commercial dispute needs to be determined speedily, efficiently and with an eye to the ongoing relationship between the parties.

Trust Disputes

Trust disputes often arise in a family situation, whether in relation to a separation, family business or inheritance.

Property Disputes

Disputes concerning land or property form a large part of the work of the New Zealand courts. Often they involve complex issues of fact and law, and decisions can differ depending upon which court deals with them.

Insurance Disputes

The Christchurch earthquakes have demonstrated the complexity of disputes arising from insurance. Both sides want these resolved speedily, efficiently and expertly.

Relationship Property – Separation/Divorce Disputes

The Property (Relationships) Act came into force on 1 February 2002. It applies to all people who are married, in a civil union or in a de facto relationship (usually, but not necessarily, of at least three years duration).

Disputes where parties are in different locations

The most complex issue which arises in these disputes is whether to go to Court and (if so) in which country to do so. With mediation, arbitration or a blend, you don’t need to worry about that.

 

→ Get Started

Which method of resolution is best?

Online Mediation:

  • Best for issues which you want to get fixed quickly and effectively.
  • Requires both parties to agree to the result but once they do, the agreement is binding and enforceable.
  • The mediator uses their expertise to help you get to a solution.
  • Great for issues over property, money or personal issues, where the parties don’t want to spend too much or take too much time.
  • Ideally amounts involved are less than $500,000 and there are fewer parties involved.

Online Arbitration:

  • Best for issues where you want a legal answer from an expert in a fair process.
  • Good for disputes you want to keep private but have decided by someone who is expert in the area.
  • Ideal for issues that don’t require too many witnesses and involve mainly documents.
  • Provides a quick decision (within three months).
  • Ideally, amounts involved are less than $500,000.

You can try a blend – mediation, followed by arbitration of things you cannot agree – under the CODR process (see Terms and Conditions).

How much will it cost?

The cost of a simple mediation starts at $1,250 plus GST per party. For a more complex and longer mediation, it will be from $2,000 plus GST. CODR will provide you a quote, payable before the mediation starts, once the particular dispute and mediator are selected.

An arbitration (on the papers), will be from $2,500 plus GST per party. CODR will provide a quote once the process is settled and the arbitrator chosen.

How long will it take?

Your dispute could be resolved within days or weeks (in the case of mediation) and no longer than 90 days (in the case of an arbitration). Organising the process can occur in a day and no longer than a few weeks.

What do I need?

  • Your summary of the dispute (to give the mediator)
  • The relevant documents which help describe what happened (to give the arbitrator)
  • A working computer with camera, microphone and internet connection (preferably fibre or fast wifi)

Frequently asked questions

What is Dispute Resolution?

Dispute resolution refers to the processes used for resolving disputes between parties, for example during a relationship break-up or contract dispute. CODR makes that process simple and will help guide you to a timely and practical resolution.

Who can use CODR?

Anyone! Enquire below to see if we can help you.

Why should I use CODR?

We make the process simple but effective, saving you both considerable time and money. We provide an efficient alternative to the court process, which can often be daunting and slow. This is a modern take on dispute resolution that allows people to control the process from the comfort of their own home.

What do I need to use CODR?

Access to a computer OR smart phone and an internet connection. Your device will also need to have a camera and microphone, which will be used during online meetings. Your summary of the dispute and any relevant documents relating to the dispute, for example a written contract, need to be provided.

Can I do it all myself?

You will need to work with the other parties to ensure they are willing to participate in the process (we can approach them on your behalf). However once that is ensured, everything can be done online by you or you can choose to use a lawyer or other professional.

How do I know what service to use?

Enquire below with a brief summary of your situation and we will work with you to find an appropriate solution.

How safe is the information I share with CODR?

At CODR we take your privacy and security seriously by ensuring our partner software has a high standard of data security and protection. Any information you provide to us will not be disclosed without your authorisation. A common use for your information might be to request expert advice from one or more of our experts to help resolve your dispute.

For a comprehensive answer refer to our privacy policy.

What is the difference between mediation and arbitraton?

Mediation allows the parties to reach an agreed end result. Once both parties reach an agreement, it will become legally binding. This is good if the parties want to be in control of the process.

In arbitration the parties are subject to the decision of the arbitrator, who will use the information provided to them and legal reasoning to reach a legally binding outcome. This is useful if you want an expert to decide the dispute in a fair manner.

Find out more in our Expert Tips.

How much will it cost?

This will depend on the complexity of your dispute, however the cost of a simple mediation starts at $1250 plus GST per party. CODR will provide a quote and this will be payable before mediation occurs.

The cost of arbitration starts at $2500 plus GST per party and CODR will provide a quote once the process is settled and the abitrator chosen. This is payable before the arbitration starts.

What disputes can CODR help resolve?

Generaly speaking CODR is best for less complex disputes. CODR can help with the following;
– Contract disputes.
– Commecial disputes.
– Trust disputes.
– Property disputes.
– Insurance disputes.
– Relationship property (i.e.Separation/Divorce) disputes.
– Disputes where parties are in different locations.

How long will it take?

A mediated dispute could be resolved in days or weeks; for arbitration, it should be no more than 90 days. A distinct advantage of using CODR is the fast and efficient process, particularly when compared to Court (which can take months or years). CODR also lets you work to your timetable.

What if someone is based overseas or travels frequently?

The advantage of being able to complete the process online is that any of the parties can participate from anywhere they have a device and an internet connection.

Who are the experts CODR uses?

We have a range of subject matter experts who will help resolve your particular issue. A full list can be found here.

Get in touch with us

Tell us a little about your dispute and we’ll be in touch with you shortly.

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